✧ Project Homesight ✧

Project Homesight
Accessible health hub for elderly loved ones
Accessible health hub for elderly loved ones

Accessibility

Accessibility

Accessibility

Medical

Medical

Medical

Elder Care

Elder Care

Elder Care

B2C

B2C

B2C

✧ The Process✧

Transforming ambiguous problems into clear goals & solutions

Transforming ambiguous problems into clear goals & solutions
My Role

Principal UX designer for the TV experience

Timeframe

Completed in 5 Months

Deliverables

TV, Desktop, and Mobile designs for the user & companion Interfaces

Methods

User mapping. Heuristic evaluation. A/B Testing. "Wizard of Oz" prototype testing. 1:1 mixed-methods interviews.

✧ The Problem ✧

Frustrating to navigate and lacking necessary features, the legacy product failed to accomplish client goals and desperately needed an overhaul

Frustrating to navigate and lacking necessary features, the legacy product failed to accomplish client goals and desperately needed an overhaul
The goal of the project was to create a complete product ecosystem that could increase not only compliance, but also mental health and physical health outcomes for elderly loved ones aging at home.
Based on the initial design by Kraydel, the team worked to improve the product and adapt it to the US market for the client, Homesight, a subsidiary of Commscope.

✧ The Discovery ✧

Organizational infighting slowed the decision-making process, leading the legacy product to be behind schedule and with very little functionality implemented

Organizational infighting slowed the decision-making process, leading the legacy product to be behind schedule and with very little functionality implemented
Through interviewing key stakeholders and conducting an expert review of the existing system, the team identified key issues in the legacy interface and made a clear plan to address said issues going forward.
1:1 Stakeholders interviews ensured that we had a complete picture of the factors affecting business indicators from every department.
1:1 Stakeholders interviews ensured that we had a complete picture of the factors affecting business indicators from every department.

Notes taken during our 1:1 stakeholder interview sessions

The team identified key accessibility and usability issues with the generic interface and the overly simplistic 5-button remote hardware.
The team identified key accessibility and usability issues with the generic interface and the overly simplistic 5-button remote hardware.

The discovery documentation & expert review deliverables, created in Keynote

✧ The Ideation ✧

Catering to the elderly user population's pain points, it was crucial initial concepts were easy-to-use and intuitive without making users feel infirm

Catering to the elderly user population's pain points, it was crucial initial concepts were easy-to-use and intuitive without making users feel infirm
The team applied design principles to ensure that our concepts were solutions to problems identified in the discovery phase.
The team leveraged foundational findings to create a range of sketches covering a range of concepts from the customizable to the guided.
The team leveraged foundational findings to create a range of sketches covering a range of concepts from the customizable to the guided.

Sketch of a concept that explored a carousel-like interface

Cross-functional, interdisciplinary collaboration was key for complete ideation that explored different perspectives.
Cross-functional, interdisciplinary collaboration was key for complete ideation that explored different perspectives.

Brainstorming session conducted collaboratively in Figjam

✧ The Information Architecture ✧

While not our main focus, ensuring that those with cognitive disabilities or impairments could also navigate the system necessitated that the IA was as simple as possible

While not our main focus, ensuring that those with cognitive disabilities or impairments could also navigate the system necessitated that the IA was as simple as possible
This took the form of an initial idea based around the home page, which would allow users a place to always return to if they were to get disoriented.
Creating detailed user models allowed the team to advocate for user needs while balancing business requirements.
Creating detailed user models allowed the team to advocate for user needs while balancing business requirements.

Detailed user models help the team create an effective, yet simple IA

✧ The Research ✧

Potential refinements to the initial design and featureset were gathered

Potential refinements to the initial design and featureset were gathered
The ideas and feedback from the A/B style testing were documented but ultimately were left out of the final deliverable due to budget cuts.
The team conducted 1:1 mixed method studies with those in the 65 to 85 age group, with special attention being given to those in the 75 to 85 subgroup.
The team conducted 1:1 mixed method studies with those in the 65 to 85 age group, with special attention being given to those in the 75 to 85 subgroup.

Research was conducted onsite in San Jose, California at the UEGroup research lab

While 8 out of the 11 participants preferred the new design, the remaining 3 voiced a want for a hybrid version, balancing functionality with simplicity.
While 8 out of the 11 participants preferred the new design, the remaining 3 voiced a want for a hybrid version, balancing functionality with simplicity.

The team conducted research with wireframes to remove aesthetic bias

✧ The Iteration ✧

Adapting to client budget cuts, the design team pivoted our approach and focused on the MVP

Adapting to client budget cuts, the design team pivoted our approach and focused on the MVP
The final iteration fleshed out key non-negotiable features, but left out much of the medical functionality that was originally envisioned by the team.
Applying HCI and UX design principles ensured our design rationale was backed by human psychology and physiology.
Applying HCI and UX design principles ensured our design rationale was backed by human psychology and physiology.

The final home screen design incorporated Homesight's branding

Components and assets were designed with the complete product development life cycle in mind to ensure scalability and flexibility for the client.
Components and assets were designed with the complete product development life cycle in mind to ensure scalability and flexibility for the client.

The scheduling page displays enough items to be useful without being overwhelming

✧ The Impact ✧

A fast-paced learning experience for embracing ambiguity and taking initiative with the pivot to MVP

A fast-paced learning experience for embracing ambiguity and taking initiative with the pivot to MVP
Next steps for the company were clearly outlined to help the client succeed in implementation outside of the contract, with more usability testing and foundational research recommended to become more familiar with users with special needs.

“We are really impressed … very clean, clear, and concise.”

“We are really impressed … very clean, clear, and concise.”

— Nav Kannan, Homesight Team VP

— Nav Kannan, Homesight Team VP

Chat over coffee?

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© 2025 ARIANA VAN SCHERRENBURG

Chat over coffee?

Let's talk about the value that I can provide to your team!

Schedule a 1:1 with Calendly ↗

Email ↗

Linkedin ↗

BUILT BY ARI WITH ♡

© 2025 ARIANA VAN SCHERRENBURG

Chat over coffee?

Let's talk about the value that I can provide to your team!

Schedule a 1:1 with Calendly ↗

Email ↗

Linkedin ↗

BUILT BY ARI WITH ♡

© 2025 ARIANA VAN SCHERRENBURG